Return Policy

At Vedic Roots, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our return policy below for guidance.

Eligibility for Returns

We accept returns under the following conditions:

  1. Damaged or Defective Products: If the product is received in a damaged or defective condition, you may request a return.
  2. Wrong Item Delivered: If the product delivered does not match your order, you may return it.

Note: Products must be unused, in their original packaging, and returned within 7 days from the date of delivery to qualify for a return.

Non-Returnable Items

The following items are non-returnable:

  1. Opened or used products.
  2. Products purchased during special sales or promotions (unless defective).
  3. Items that are not in their original condition or packaging.

Return Process

  1. Initiate a Return: To initiate a return, contact our customer support team at support@vedicroots.co or call us at +91 88827 22527 with your order details and the reason for the return.
  2. Approval: Once your return request is reviewed and approved, we will provide instructions for the return shipment.
  3. Shipping: Please ensure the product is securely packaged and shipped to the return address provided by our team. Customers are responsible for the return shipping charges unless the return is due to an error on our part (e.g., damaged or wrong item delivered).

Refund Policy

  • Refunds for Approved Returns: Once we receive and inspect the returned product, a refund will be issued to your original payment method within 7-10 business days.
  • Shipping Charges: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part.
  • Exchange Option: In place of a refund, customers may choose to exchange the product, subject to availability.

Damaged Products in Transit

If the product is damaged during transit, please notify us within 24 hours of delivery with photos or videos of the damaged product. This will help us process your return or replacement quickly.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team:

  • Email: support@vedicroots.co
  • Phone: +91 88827 22527

Thank you for shopping with Vedic Roots! We are committed to ensuring your satisfaction and will do our best to address your concerns.